Welcome to GIB. By accessing our website (gibshop.com) or purchasing from us, you agree to follow the Terms & Conditions outlined below. These terms are designed to ensure transparency, protect both customers and GIB, and maintain a fair shopping experience for everyone.

If you do not agree with any part of these Terms, please refrain from using our website or services.

1. About GIB

GIB is a retail brand offering authentic smartphones, gadgets, and electronic products through both physical outlets and our official website (gibshop.com). We are committed to providing genuine products, reliable service, and a consistent customer experience across all our sales channels.

2. Eligibility

By using our website or placing an order, you confirm that:

You are at least 18 years old, OR

You are using the website under the supervision of a parent or legal guardian.

3. Product Information & Pricing

We aim to maintain the same price, service, and policies across our website and physical outlets.
However, in some cases, special promotions or exclusive offers may apply only to the website or only to selected outlets. These offers will be clearly mentioned as part of the promotion.
Unless a product is specifically marked as a website-exclusive or outlet-exclusive offer, customers can expect consistent pricing, service, and policies across all GIB platforms.
We also reserve the right to correct any pricing errors, update product information, or modify promotions without prior notice.

4. Order Confirmation & Acceptance

When you place an order on our website:

Your order will be subject to availability and verification.

Our team may contact you to confirm the order.

GIB reserves the right to cancel or refuse any order due to stock limitations, pricing errors, or verification issues.

Advance payment may be required for certain products, special launches, or bulk orders.

5. Advance Booking & Pre-Orders

For newly launched or high-demand products, advance booking may be required.
In such cases:

Delivery timelines may vary depending on availability.

Booking confirmation depends on supplier and stock availability.

Our team will keep you informed regarding delivery updates.

6. Payment Options

We offer multiple secure payment options for your convenience, including:

Cash on Delivery (COD)

Mobile Banking (bKash, Nagad, etc.)

Debit and Credit Cards

Online Payment Gateway

EMI (Installment Payment), where applicable

Orders are processed after payment confirmation for prepaid orders.

7. EMI (Installment Facility)

EMI options are available through selected banks and financial partners.
Please note:

EMI approval depends on the respective bank or partner.

Approval, processing time, and terms are controlled by the bank.

GIB is not responsible for EMI approval or rejection decisions.

8. Delivery Policy

We provide delivery services across Bangladesh.
Delivery timelines may vary depending on:

Customer location

Product availability

Operational conditions

Customers are requested to remain available to receive their orders. Repeated failed delivery attempts may result in order cancellation or service restrictions.

9. Product Authenticity & Warranty

We guarantee that all products sold by GIB are 100% authentic.
Warranty coverage depends on the official warranty terms provided by the manufacturer or authorized distributor.
Warranty does not cover damages caused by:

Physical damage

Liquid damage

Improper use

Unauthorized repair or modification

10. Website Orders vs Outlet Purchases

GIB operates through both physical outlets and online platforms.
While we strive to maintain consistent service and policies, certain procedures, offers, or policies may vary depending on the purchase channel.
Customers are advised to review applicable policies at the time of purchase.

11. Customer

Responsibilities
By using our website, you agree to:

Provide accurate and complete information.

Use the website for lawful purposes only.

Avoid any fraudulent, abusive, or harmful activities.

GIB reserves the right to cancel orders or restrict access in case of suspicious or fraudulent activity.

12. Intellectual Property

All content on this website, including logos, images, text, and design, belongs exclusively to GIB.
Unauthorized copying, reproduction, or use of our content without permission is strictly prohibited.

13. Limitation of Liability

GIB is committed to providing accurate information and reliable service. However, we are not responsible for indirect or unexpected losses resulting from the use of our website or products.
Our maximum responsibility, if applicable, will be limited to the value of the purchased product.

14. Privacy & Data

Protection
Your personal information is handled according to our Privacy Policy. We respect your privacy and take appropriate measures to protect your data.

15. Changes to Terms & Conditions

GIB reserves the right to update or modify these Terms & Conditions at any time. Updated versions will be published on our website.
Continued use of our services indicates acceptance of the updated Terms.

16. Contact Us

If you have any questions or concerns regarding these Terms & Conditions, please contact us:

Email: [email protected]

Website: gibshop.com

Phone: [আপনার অফিশিয়াল ফোন নম্বর]